Education and skillsGood AI training starts with a task, not a list of tools
How to prepare a workshop that helps a team complete a task independently, check the result and recognise when they need help.
What should participants be able to do afterwards?
A list of apps may look impressive, but it does not explain what participants will learn. Start with a specific activity: preparing a structured note, comparing two documents or drafting a reply. The goal should describe the work, not merely learning an interface.
Before the workshop, collect a few tasks from the team. For each, note what is difficult, what a correct result looks like and who will check it. This helps the trainer match exercises to participants’ experience and gives the company a way to judge whether the training is useful.
Prepare an example that is safe to practise on
Good training material does not have to come directly from company correspondence. A fictional message or document can preserve the structure of the task without including customer data or confidential information. Participants can then practise the method rather than wonder whether they are allowed to paste particular content.
For example, ask participants to turn a short meeting description into notes containing decisions, open questions and tasks. Deliberately leave an ambiguity in the material. Recognising that a missing decision should not be replaced with a plausible guess is an important part of learning.
Demonstrate, hand over the task, discuss the result
The trainer can complete the first example while explaining the instructions and assessment criteria. Participants then work independently with different material. Copying a ready-made prompt is not enough if a new task requires different context or an answer format.
During the discussion, compare the results with the input. What was omitted? What was added without evidence? Does the reader understand the next step? Participants should be able to explain their edits, not simply choose the version that sounds most professional.
Assess independence, not just satisfaction
A post-training survey helps evaluate organisation, but it does not replace checking skills. Offer a new task of similar difficulty. Observe whether each participant can write instructions, assess a response and explain when it should not be used.
Not everyone has to work at the same pace. Distinguish difficulty using the tool from difficulty understanding the task. These situations need different support, so a single test score may hide important differences.
Plan to revisit the exercise
After training, choose one task to repeat in everyday work. Agree on a person to contact with questions and a date for a brief review. Collect examples where the method helped and where it needed to change.
At IMNOWAK, a conversation about the team, its experience and its tasks is the starting point for a programme. When enquiring about a workshop, describe the participants and what they should be able to do independently. This is a more useful brief than a long list of apps to demonstrate.
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